To place a refund request for an order placed with Landmark Consultancy, You would need to contact Landmark Consultancy email at firstname.lastname@example.org.
Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 2 days standard response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you.
In cases of Direct Debit, the refund request can be processed only after a 6 weeks period from the payment date, period needed for your bank process settlement to complete. Landmark Consultancy will only review and respond to your refund request after these 6 weeks period ends.
Refund request are accepted up to 10 days from the date of placing the Order with Landmark Consultancy. Landmark Consultancy may grant extensions to this period for some special cases and Products at its discretion.
If applicable, Landmark Consultancy reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.